Warranty & Guarantee for our refurbished items

Our Standard Warranty

Every item sold by Clinch IT includes a 90-day Return to Base (RTB) warranty, covering all parts and labour. The warranty period begins on the date you receive your item.

What Is Covered

  • Hardware faults that arise under normal use
  • Component failures not caused by misuse or accidental damage
  • Parts and labour for all approved warranty repairs

What Is Not Covered

  • Damage caused by misuse, accidental damage, or neglect
  • Batteries — see battery policy below
  • Cosmetic wear consistent with the item's stated grade at point of sale
  • Faults arising from unauthorised modification or repair

Battery Policy

Batteries are excluded from our standard 90-day warranty. Battery health is disclosed on every listing. If a battery fault occurs within 14 days of delivery, it is covered under our Dead on Arrival (DOA) policy — contact us immediately. Battery faults reported after 14 days are not covered by warranty and will be assessed individually.

How to Make a Warranty Claim

Contact us before returning any item. Email contact@clinch-it.com with your order number and a description of the fault. We will issue a returns authorisation and provide return instructions.

Items returned without prior authorisation may not be accepted.

Return Shipping — Warranty Claims

For warranty claims, the cost of returning the item to us falls to the buyer. We will cover return shipping back to you once the repair or replacement is complete.

Packaging Your Return

Where possible, use the original packaging. If the original packaging is damaged, use robust replacement packaging. For items containing batteries (including lithium batteries), packaging must be rigid with the item secured against movement and padding filling any empty space. Damage caused by inadequate packaging during transit will invalidate the warranty claim.

Repair or Replacement

We will repair or replace the faulty item at our discretion. If neither is possible, we will offer a refund or partial credit. Turnaround times will be communicated on receipt of the item.

Grading Reference

Grade Condition Cosmetic Functionality Components
A Excellent Minor blemishes only Fully functional All original
B Good Not noticeable when powered on Fully functional All original
C Fair Noticeable imperfections Fully functional May be missing or damaged
D Parts Significant damage Functional for basic tasks May be missing or damaged

Our Warranty & Guarantee for A-grade refurbished items

At Clinch IT, we stand behind the quality of every refurbished device we supply. So, whether you're purchasing a single laptop or outfitting an entire organisation, every A-grade product includes a 12-month hardware warranty.

Our refurbishment process

Each device is processed through a controlled refurbishment workflow:

  1. Data erasure
    All data securely wiped using recognised processes.
  2. Hardware testing
    Full functional testing including battery, screen, keyboard, ports and storage.
  3. Component checks
    Memory, storage and internal components verified.
  4. Cleaning and preparation
    Device professionally cleaned and prepared for resale.
  5. Operating system installation
    Clean installation of Windows with activation confirmed.
  6. Final quality check
    Device fully tested again prior to dispatch.

1. Scope of Coverage

  • Internal Faults: We cover hardware defects in materials and workmanship, including motherboard failures, RAM/hard drive issues, and other internal component malfunctions.
  • Duration: Coverage remains in effect for 12 months from the date of delivery. Faults discovered on delivery must be reported within 48 hours.

2. Specific Exclusions

  • Screen Damage: Any physical damage to the display (including cracks, bleeding, or pressure marks) is strictly excluded once the device has been delivered and signed for. All damages upon delivery must be reported within 48 hours.
  • Port Damage (USB, USB-C & Charging): Accidental damage to external ports (bent pins, loose connections from force, or internal breakage) is only covered for the first 30 days following delivery. After this period, port damage is considered customer-induced damage and is not covered.

3. Accidental Damage & Out-of-Warranty Repairs

  • Repair Charges: A fee will be applied for parts and labour required to restore the device to working order.
  • Logistics: A redelivery charge will be applied to cover the costs of returning the repaired item.
  • Liability: We are not responsible for any data loss during the repair process. Please ensure your data is fully backed up.

4. General Exclusions

  • Software issues, malware, or virus infections.
  • Damage caused by liquid spills, fire, or natural disasters.
  • Unauthorised repairs or modifications performed by third parties.

Contact

Clinch IT · Unit C3 Chaucer, Kemsing, Sevenoaks, Kent TN15 6PL
contact@clinch-it.com · 020 3822 0868