Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This does not affect your statutory rights.
Your item must be in the same condition that you received it. Items must be securely packaged for return. If you received the item in its original packaging, please reuse it. If the original packaging is damaged, use robust replacement packaging. For items containing batteries (including lithium batteries), packaging must be rigid and the item secured against movement. Damage caused by inadequate return packaging may affect your refund amount. You’ll also need the receipt or proof of purchase.
Free Returns
Returns within 30 days are free of charge. We'll provide a prepaid return label — there's no cost to you for returning an item you've changed your mind about.
To start a return, please contact us at contact@clinch-it.com. Please note that returns will need to be sent to the following address: Unit C3, Chaucer Business Park, Kemsing, Sevenoaks TN15 6PL.
Returns after 30 days will not be accepted unless covered under our Warranty and Guarantee.
Faulty Items — Dead on Arrival (Days 1–14)
If your item arrives faulty or not as described, contact us immediately at contact@clinch-it.com with your order number and a description of the fault. Faults reported within 14 days of delivery are covered under our Dead on Arrival (DOA) policy. We will arrange collection at our cost and offer a repair, replacement, or full refund at your preference.
Battery Faults — Important
Batteries are not covered under our standard 90-day warranty (see Warranty Policy). However, a battery fault reported within 14 days of delivery is treated as a DOA fault and covered at no cost to you. Battery faults reported after 14 days fall outside our warranty and will be assessed on a case-by-case basis.
Warranty Returns (Days 15–90)
Items that develop a fault after the 14-day cancellation period may be covered under our 90-day RTB (Return to Base) warranty. See our Warranty Policy for full details. Warranty returns require prior authorisation — contact us before sending any item back.
Non-Returnable Items
Items that have been damaged by misuse or accidental damage after delivery are not eligible for return or refund. Grade and cosmetic condition are clearly described at point of sale — cosmetic wear consistent with the stated grade is not a fault.
Inspection & Refund Timeline
Once we receive your return, we'll inspect it within 5 business days and process your refund or replacement. Refunds are issued to the original payment method. Card refunds may take 3–5 business days to appear depending on your bank.
Contact Us
Clinch IT · Unit C3 Chaucer, Kemsing, Sevenoaks, Kent TN15 6PL
contact@clinch-it.com · 020 3822 0868
